Employment at Lark Hotels

Director of Hotels

Lark Hotels is seeking a Director of Hotels

Lark Hotels, a growing lifestyle boutique hotel brand/company, has been garnering praise and attention from regional, national and international media for our fresh, design-driven and authentic approach to hotel development and operations. Our properties are recipients of notable awards from Best of Boston to Conde Nast Readers Choice awards and Hot List placements. Lark launched in 2012 with four properties in the collection. Over the last few years we have grown to twenty five properties across New England, New York, California and Florida.

With several new projects in the pipeline and three scheduled openings in the summer of 2019 we are seeking a  Director of Hotels  to complement our dynamic leadership team and to support our regional and on-property managers while helping to guide the growth of our lifestyle hotel brand.

Are you a good fit for this lifestyle job?

Are you driven? Do you inspire others to their best selves? Can you work as part of team? Do you see the forest through the trees but still value each leaf on a singular tree?  Are you able to work in both structured and unstructured environments? Enjoy solo travel? Are you a foodie? Can you wash dishes and scrub toilets? How do you feel about hospital corners? Can you give direct feedback that empowers others and leads to professional growth?

Depending on your answers to these questions, you could be a perfect fit for Lark Hotels’ growing leadership team.  We are seeking a dynamic, intelligent, personable visionary who has the capability to mentor managers and crew members, crunch numbers, put systems in place, relate to guests, liaise with hotel owners and investors, schmooze city officials, and in general contribute to the structure and growth of our boutique hotel company. This is a lifestyle position that requires investment in a culture of dedication, excellence, hard work and fun.

Our Core Leadership Team

You will be joining a core leadership team which consists of: CEO, Creative Director, Director of Human Resources, Director of Revenue and Systems, Director of Asset Management, Controller Directors of Marketing and a team of  Regional Managers.

Position Summary

The Director of Hotels for Lark Hotels is generally responsible for the operational performance of each one of its properties.  The DOH will work closely with all leadership staff  and will oversee a team of Regional Managers and the Company Events Coordinator. The DOH is responsible for meeting and exceeding expectations for guest experience as well as profit and expense management.

A successful candidate for the Director of Hotels role at Lark Hotels will exhibit the following qualities and qualifications:

  • Have experience in management-level hotel operations, ideally with multi-unit responsibility and preferably direct work experience with an established boutique hotel group.
  • Have the ability to read and analyze P&L statements, set budgets, forecast revenue and
    • demonstrate knowledge of both revenue and expense drivers.
    • Have a proven track record of recruiting, training and developing management teams that can execute, without excessive turnover.
    • Have the motivation and ability to build systems from ground up, recognize inefficiencies and come up with a detailed plan of action to get things done.
    • Proven success in follow through and completion of projects small and large without significant guidance.
    • Ability to shift from times of significant collaboration and direction to independent work and focus.
    • Buy into the Company’s near and long term vision and grow into the Lark family.
  • Primary job functions for this role include, but are not limited to:

    Property-Level Support and Supervision

    Many of these tasks related to property operations will be performed in collaboration with the Regional Managers.

    • Support and supervise the Regional Managers in all aspects of their work with properties and Property Managers.
    • Be a significant presence at properties with new Property Managers during their first few weeks as Property Managers.
    • Visit properties on a regular basis to ensure brand standards are in place to achieve target guest experience as well as cleanliness and conditions scores for all guestrooms and public spaces.  Make trips to properties along with the Regional Managers and also alone.
    • Hold and participate in regular property meetings with Regional Managers and Property Managers, in person and by phone/video conference.
    • Serve as a point of reference for all on-property operational concerns and questions.
    • Assure that all assets are well maintained in an economical and preventative manner.  Track maintenance and plan for capital events.
    • Coordinate the annual vacation schedule for Property Managers and Regional Managers to ensure appropriate coverage at each property.
    • Provide on-site support during new property openings.
    • Regularly communicate the status of property operations to the CEO, as well as necessary details to the appropriate members of the Lark corporate team.

    Crew Member Hiring, Training and Development

    • Communicate daily with Regional Managers, supporting them and helping to develop management skills.
    • Assist in planning and presenting at the annual Lark Retreat.
    • Research and promote external professional development opportunities for crew members.
    • In conjunction with the Regional Managers and Director of HR lead hiring of new Lark Property Managers.  Present final candidates to the CEO for approval.
    • Collaborate with Regional Managers on the hiring of each property’s crew members ensuring appropriate staffing model and budget(assistant managers, front desk concierges, housekeepers, housemen, maintenance, F&B crew, etc).
    • Collaborate with Regional Managers to assist Property Managers with the training and supervision of their own crews.


    Budgeting, Forecasting and Reporting

    • In conjunction with the CEO, Controller, and Director of Asset Management, prepare annual reports and budgets for all properties and property managers to present to owners.
    • Maximize the bottom line at all properties and on the corporate level by implementing policies and practices to control cost without compromising the guest experience.
      • Analyze and control departmental costs to ensure performance is within budget.
      • Communicate weekly, monthly and year-end forecast to include seasonal fluctuations, room nights, and revenues.
      • Assist Property Managers in understanding budgets and meeting financial goals.
      • Implement or refine procedures for Property Managers with regard to on-property reporting tasks.
    • Lark Culture

      • Be active and engaged in the unique Lark Hotels culture.
      • Foster an environment that is focused on exceeding guest expectations while supporting crew members and maintaining fiscal responsibility.
      • Create an environment where all Lark Crew members feel like they are connected to and invested in the big picture.

      Owner Relations

      • Serve as point of contact for hotel owners for operational related matters.
      • Assess owner’s specific goals for properties and create a metric to track success in meeting those goals.

      Development

      • Create staffing models and operational strategy for new properties.
      • Participate in concept and branding development for new properties.
      • Lead new property opening process.

      Benefits & Other
      • Title: Director of Hotels
      • Start Date: April 1, 2019
      • Benefits
        • Resources: The Company will provide a work MacBook Pro and mobile phone
        • Travel: The Company agrees to timely reimbursement of approved work-related travel activities, including lodging, meals and cost of transportation.
        • Wholesale discount at J Crew
        • Discounted stays at all Lark Hotels on an as-available basis
        • Health and Dental Insurance offered
      • Compensation: TBD based on Experience
        • Salary: Based on Experience
      • Our office is located in Amesbury, MA
        • You should be located in (or willing to relocate to) the greater Boston Area and be in a location that provides easy access to all of New England.

      To Apply: Please send Cover Letter, Resume and References to [email protected]

NOTE:  Applicants who submit a position and company specific cover letter explaining why this position is a good fit will get first consideration.


About Lark Hotels

Lark hotels embrace the locations they are in — but in playful, unexpected ways. Think “sense of place” with imagination and a touch of mischief. We invite our guests to experience modern luxury in the heart of iconic destinations, to feel the pull of a nostalgic getaway while surrounded by today’s amenities and to find attentive service when they want it and privacy when they don’t.

Initially we have grown in coastal cities and resort destinations in the northeast of the United States through both management contracts and select joint venture partnerships. We are now moving into other iconic locations throughout the United States.  By leveraging the success of our existing collection of design-driven boutique properties in iconic locations, we will continue replicating this model consistently, but with a nod to each property’s individuality.

Central to Lark’s success as a management and development force is our youthful core team of hospitality, design and PR veterans.  With experience working with properties as small as 9 rooms and as large as 175 rooms, the team has worked together on many significant inn, hotel and resort projects throughout the northeast of the United States.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Lark Hotels is an Equal Opportunity Employer

 



 

Please respond to [email protected]

Regional Manager

This Regional Manager for Lark Hotels is responsible for the operational and financial performance of certain Lark Hotels located within our collection. You will be responsible for maintaining and managing organizational efficiencies of the on property operations teams. Each manager will work closely with the Hotel Managers, as well as the Lark leadership team, particularly the Director of Hotels, to meet and exceed expectations for guest experience as well as profit and expense management.

Requirements include: Ability to travel to properties in your region, a positive attitude, ability to remain calm under pressure, self motivation, exceptional interpersonal skills.

Primary job functions for this role include, but are not limited to:

Property-Level Support and Supervision

  • Support and supervise the Property Managers in all aspects of their work.
  • Visit properties on a regular basis to ensure brand standards are in place to achieve target guest experience. Assess cleanliness and overall conditions of the property for all guestrooms, and public spaces.
  • Hold and participate in regular meetings with the Director of Hotels and on-site Managers, in person and by phone/video conference.
  • Monthly P&L review with on-site managers and Director of Hotels.
  • Assure that all assets are well maintained in an economical and preventative manner. Track maintenance and plan for capital events.
  • Coordinate coverage for GMs when they can’t be on property (in cases of emergency and in some cases of vacation, when other coverage is not available).
  • Complete necessary site visit documentation at each visit.

Crew Member Hiring, Training and Development

  • Oversee property hiring/training and evaluate for quality control.
  • Collaborate with on-site Managers on the hiring of each property’s crew members - both FOH and BOH hires.
  • Be involved in the training of new on-site Managers and ongoing crew training.
  • Assist on-site Managers with the training and supervision of their own crews.
  • Interact with on-site Managers on a regular basis to develop strong relationships and to provide support and feedback. Provide ongoing training, coaching and development for all managers, and help them to find paths to sustainable success in their demanding positions.
  • Together with the Director of HR, participate in 360 reviews with Hotel Managers every six months.

Budgeting, Forecasting and Reporting

  • Assist Property Managers in understanding budgets and meeting financial goals.
  • Work with the Director of Hotels and Operations Manager to maximize the bottom line at each property by implementing policies and practices to control cost without compromising the guest experience.
  • Work with the Revenue Manager to increase revenue and market share. Drive top-line sales with a focus on yield management, pricing, and market offerings.
  • Analyze and control departmental costs to ensure performance is within budget.
  • Provide context to Director of Hotels and Operations Manager on monthly expenses

If interested please send cover letter, resume, three references and availability to [email protected]

Job Type: Full-time

 

Please respond to [email protected]

General Manager

Lark Hotels is seeking a full-time, year round manager, located in New England. 

We are seeking a high energy individual who can assume responsibility for all hotel activities, who has presence and poise in relating to guests, and who possess the organizational and computer skills necessary to manage the office. We are seeking a hard-working, forward-thinking and honest individual who can learn quickly, communicate effectively with us, and offer first-class hospitality while being attentive to the needs of the business. We will of course offer training.

The General Manager performs all duties of running the Hotel: i.e. guest reservations, hospitality and concierge service, preparation and service of our signature small plate breakfast for Hotel guests, bed making and laundry, property maintenance, gardening, purchasing and cost control, some accounting of revenue and expenses, preparation for holiday events, and participation in annual renovation projects. 

Requirements include exceptional interpersonal skills, polished telephone and email skills, superior attention to detail, computer and organizational skills, some housekeeping and maintenance skills, and the abilities to multi-task, take initiative, and to employ situational thinking. Must be willing to be trained, show excellent follow-through, and be comfortable receiving feedback. Having culinary training or formal experience and/or carpentry/construction experience are qualities that would make applicants more attractive to us and skills that would be utilized at the Hotel.

This job requires a full-time commitment in all aspects of the job. You must be familiar and comfortable with the demands of a 24/7 job. Although the team at Lark Hotels will be readily available to answer questions and provide input, the General Manager is expected to assume responsibility for any issues or tasks that arise related to the operation of the Hotel and maintenance of the building, though all of those items may not be named in this description. The General Manager is expected to utilize all skills that they possess to operate the Hotel to the best of their ability.

As a management company, we are not involved in the on-site daily operations of the Hotel. However, we make scheduled trips to the Hotel to check in and meet with you. We conduct the bill payment, accounting and tax preparation, budgeting, revenue and expense management, marketing, website maintenance, property improvement planning, and issues that arise that are most appropriately handled by the management company. Although we are not on-site, we review most reservations via our online reservation system, we monitor purchasing when we receive invoices and receipts, and in general we like to keep close tabs on what is happening at the Hotel. Therefore it is important that the GM/s be able to communicate with us in a clear and positive manner. While we are interested in hearing new ideas and suggestions from the GM, it is important that the overall operation of the Inn remains consistent with our expectations. We hope that the General Manager bring their own personality and creativity to the Inn, and expect that this is balanced with continuity  with the experience from one General Manager to the next. 

If interested please submit resume, references and availability [email protected]

Please respond to [email protected]

Employment at Ale House Inn

Head Housekeeper

Lark Hotels is seeking a full-time/part-time housekeeper for The Ale House Inn, a 10 room boutique hotel located in downtown Portsmouth NH. Hours are roughly 9 am to 3 pm five days a week and will include some weekend days. Become part of our hard-working crew and enjoy a positive work environment! Hours will vary depending on occupancy and season.

Start: Immediately to train

Responsibilities: Cleaning of guest rooms including bathrooms, stocking closets, common area cleaning and laundry. The right candidate will be personable, detail-oriented, trustworthy, hardworking, able to receive feedback and able to work as part of a team. Must be able to lift 35lbs.

Signing bonus at 90 days of $200.00 if you start by September 15, 2018

To apply, please email the following information:

Resume if you have one

Two references

Availability

Please send information to: 

[email protected]

Please respond to [email protected]

Employment at The Sydney

General Manager for The Sydney and Edgartown Inn

Lark Hotels seeks a General Manager Couple/Individual for two of our properties in Edgartown, Martha's Vineyard, MA, The Sydney and The Edgartown Inn. The Sydney is a 22 room Inn and The Edgartown Inn is a 12 room Inn that is the newest in our collection. The Edgartown Inn is being completely renovated this winter and will be opening early summer 2019.

We are looking for a hardworking, honest couple/individual with excellent interpersonal and organizational skills to assume the full-time management of these 2 unique properties. This year-round position requires the dedication and motivation to create an idyllic experience for our guests while balancing the needs of the business.

Job requirements include preparing our signature small plate breakfast, concierge services, some housekeeping and laundry, grounds work and property maintenance, seasonal renovation projects, staff hiring and supervision and of course reservations both online and phone, and guest interaction (and much more).

As a management company, we are not involved in the on-site daily operations of the hotel, however, we make scheduled trips to the island to check in and meet with you. Lark Hotels conducts the bill payment, budgeting, revenue and expense management, marketing, website maintenance, property improvement planning, and issues that arise that are most appropriately handled by the management company. Although we are not on-site, we review most reservations via our online reservation system, we monitor purchasing when we receive invoices and receipts, and in general we like to keep close tabs on what is happening at the property. Therefore it is important that the manager/couple be able to communicate with us in a clear and positive manner.

This is a HANDS-ON JOB.

The Inns are seasonally staffed with assistant managers, housekeeping crew and guest services staff. If you are looking for a lifestyle change and a beautiful vibrant place to live, please send us your information. Bonus skills: culinary/pastry background, light repair/maintenance.

If interested please submit cover letter, resume and professional references to [email protected]

START DATE: On or about April 15, 2019

Please respond to [email protected]

Employment at Field Guide

Maintenance Technician

Lark Hotels is seeking a maintenance worker to work full to part time with a flexible schedule, year round at our Hotel, Field Guide.

Job details will include but not be limited to the following:

  • General property upkeep
  • Light painting
  • Window washing
  • General repairs
  • Replacing lightbulbs/some electrical experience
  • Some plumbing experience
  • Some general carpentry experience
  • Maintain pool
  • Maintain and test hot tub
  • And other items as they come up

Start Immediately for training

If interested please send resume, two references and availability to [email protected]

Please respond to [email protected]

Employment at The Hotel Portsmouth

Housekeeper/Laundry

Lark Hotels is seeking part-time housekeepers for The Hotel Portsmouth, a 34 room boutique hotel located in downtown Portsmouth NH. Hours are roughly 9 am to 4 pm three to five days a week and will include some weekend days. Become part of our hard-working crew and enjoy a positive work environment!

Start: Immediately to train

Responsibilities: Cleaning of guest rooms including bathrooms, stocking closets, common area and outside cleaning and laundry. The right candidate will have some prior cleaning experience, be personable, detail-oriented, trustworthy, hardworking, able to receive feedback and able to work as part of a team. Must be able to climb stairs and lift 35lbs.

To apply, please email us the following information to [email protected]

- Resume

- Two references

- Your availability

Please respond to [email protected]

Guest Service Associate - The Hotel Portsmouth

Lark hotels is seeking full and part time Guest Service associates for our property, The Hotel Portsmouth. Become part of our hard-working crew, enjoy a positive work environment, interact with guests and participate in all aspects of property operations! This is also an excellent opportunity to learn about the hospitality business.

When you are at the hotel, you will be the primary representative of our boutique brand.Daily tasks include: guest reservations (phone and online), hospitality and concierge service, checking in/out guests, washing and folding laundry, some breakfast prep and other tasks related to the daily operation of the property. We will of course provide training.

Reliability is an absolute must. The right candidate will be friendly, hard-working, forward-thinking, detail-oriented and trustworthy, open to receiving feedback while working independently and as part of a team, and be able to make thoughtful judgment calls with guest needs and requests. Must be able to lift 35lbs. Familiarity with Portsmouth, its culture, events and geography is a bonus.

Schedule: To be determined but will include evening and some weekend hours. Hours will vary depending on occupancy and season.

Start Date: Immediately for training.

Please submit cover letter, resume, two references and availability to [email protected]

Please respond to [email protected]

Housekeepers, The Hotel Portsmouth

Lark Hotels is seeking full-time/part-time housekeepers for The Hotel Portsmouth, a 34 room boutique hotel located in downtown Portsmouth NH. Hours are roughly 9 am to 4 pm five days a week and will include some weekend days. Become part of our hard-working crew and enjoy a positive work environment! Hours will vary depending on occupancy and season.

Start: Immediately to train

Responsibilities: Cleaning of guest rooms including bathrooms, stocking closets, common area and outside cleaning and laundry. The right candidate will have some prior cleaning experience, be personable, detail-oriented, trustworthy, hardworking, able to receive feedback and able to work as part of a team. Must be able to climb stairs and lift 35lbs.

To apply, please email us the following information resume, references and availability.

Please respond to [email protected]

Employment at The Coonamessett

Function Servers

Lark Hotels is seeking multiple servers to work our event functions at the Coonamessett Inn. These are year round part time positions. Some of the duties required are:

  • Set up and breakdown of tables, chairs, linens and tabletop set up
  • Set up and breakdown of service areas and buffets
  • Deliver food and serve plates - prefer experience
  • Collect trash
  • Attend pre service training and event meetings
  • Perform other tasks as necessary to provide a seamless service during our events

Job Requirements:

  • Must be able to lift 35 lbs.
  • Must be able to stand for extended periods of time
  • Must be able to stand, bend, lift and squat as needed

If interested please submit a resume, 2 references, and availability to [email protected].

Start Immediately for training.

Please respond to [email protected]

Servers

Lark Hotels is seeking experienced servers for our newly renovated restaurant, Eli's at Coonamessett in Falmouth, MA. Join our great crew in our year round restaurant and possible to pick up shifts as a function server as well. Shifts available starting with continental breakfast through dinner service.

Start immediately for training!

Please send resume if you have one, two references and your availability to [email protected].   No drop ins please.

Please respond to [email protected]