Employment at Lark Hotels

General Manager

Lark Hotels is seeking a full-time, year round manager, located in New England. 

We are seeking a high energy individual who can assume responsibility for all hotel activities, who has presence and poise in relating to guests, and who possess the organizational and computer skills necessary to manage the office. We are seeking a hard-working, forward-thinking and honest individual who can learn quickly, communicate effectively with us, and offer first-class hospitality while being attentive to the needs of the business. We will of course offer training.

The General Manager performs all duties of running the Hotel: i.e. guest reservations, hospitality and concierge service, preparation and service of our signature small plate breakfast for Hotel guests, bed making and laundry, property maintenance, gardening, purchasing and cost control, some accounting of revenue and expenses, preparation for holiday events, and participation in annual renovation projects. 

Requirements include exceptional interpersonal skills, polished telephone and email skills, superior attention to detail, computer and organizational skills, some housekeeping and maintenance skills, and the abilities to multi-task, take initiative, and to employ situational thinking. Must be willing to be trained, show excellent follow-through, and be comfortable receiving feedback. Having culinary training or formal experience and/or carpentry/construction experience are qualities that would make applicants more attractive to us and skills that would be utilized at the Hotel.

This job requires a full-time commitment in all aspects of the job. You must be familiar and comfortable with the demands of a 24/7 job. Although the team at Lark Hotels will be readily available to answer questions and provide input, the General Manager is expected to assume responsibility for any issues or tasks that arise related to the operation of the Hotel and maintenance of the building, though all of those items may not be named in this description. The General Manager is expected to utilize all skills that they possess to operate the Hotel to the best of their ability.

As a management company, we are not involved in the on-site daily operations of the Hotel. However, we make scheduled trips to the Hotel to check in and meet with you. We conduct the bill payment, accounting and tax preparation, budgeting, revenue and expense management, marketing, website maintenance, property improvement planning, and issues that arise that are most appropriately handled by the management company. Although we are not on-site, we review most reservations via our online reservation system, we monitor purchasing when we receive invoices and receipts, and in general we like to keep close tabs on what is happening at the Hotel. Therefore it is important that the GM/s be able to communicate with us in a clear and positive manner. While we are interested in hearing new ideas and suggestions from the GM, it is important that the overall operation of the Inn remains consistent with our expectations. We hope that the General Manager bring their own personality and creativity to the Inn, and expect that this is balanced with continuity  with the experience from one General Manager to the next. 

If interested please submit resume, references and availability [email protected]

Please respond to [email protected]

Employment at Ale House Inn

Head Housekeeper

Lark Hotels is seeking a full-time/part-time housekeeper for The Ale House Inn, a 10 room boutique hotel located in downtown Portsmouth NH. Hours are roughly 9 am to 3 pm five days a week and will include some weekend days. Become part of our hard-working crew and enjoy a positive work environment! Hours will vary depending on occupancy and season.

Start: Immediately to train

Responsibilities: Cleaning of guest rooms including bathrooms, stocking closets, common area cleaning and laundry. The right candidate will be personable, detail-oriented, trustworthy, hardworking, able to receive feedback and able to work as part of a team. Must be able to lift 35lbs.

Signing bonus at 90 days of $200.00 if you start by September 15, 2018

To apply, please email the following information:

Resume if you have one

Two references

Availability

Please send information to: 

[email protected]

Please respond to [email protected]

Employment at Field Guide

Maintenance Technician

Lark Hotels is seeking a maintenance worker to work full to part time with a flexible schedule, year round at our Hotel, Field Guide.

Job details will include but not be limited to the following:

  • General property upkeep
  • Light painting
  • Window washing
  • General repairs
  • Replacing lightbulbs/some electrical experience
  • Some plumbing experience
  • Some general carpentry experience
  • Maintain pool
  • Maintain and test hot tub
  • And other items as they come up

Start Immediately for training

If interested please send resume, two references and availability to [email protected]

Please respond to [email protected]

Employment at The Hotel Portsmouth

Housekeeper/Laundry

Lark Hotels is seeking part-time housekeepers for The Hotel Portsmouth, a 34 room boutique hotel located in downtown Portsmouth NH. Hours are roughly 9 am to 4 pm three to five days a week and will include some weekend days. Become part of our hard-working crew and enjoy a positive work environment!

Start: Immediately to train

Responsibilities: Cleaning of guest rooms including bathrooms, stocking closets, common area and outside cleaning and laundry. The right candidate will have some prior cleaning experience, be personable, detail-oriented, trustworthy, hardworking, able to receive feedback and able to work as part of a team. Must be able to climb stairs and lift 35lbs.

To apply, please email us the following information to [email protected]

- Resume

- Two references

- Your availability

Please respond to [email protected]

Guest Service Associate - The Hotel Portsmouth

Lark hotels is seeking full and part time Guest Service associates for our property, The Hotel Portsmouth. Become part of our hard-working crew, enjoy a positive work environment, interact with guests and participate in all aspects of property operations! This is also an excellent opportunity to learn about the hospitality business.

When you are at the hotel, you will be the primary representative of our boutique brand.Daily tasks include: guest reservations (phone and online), hospitality and concierge service, checking in/out guests, washing and folding laundry, some breakfast prep and other tasks related to the daily operation of the property. We will of course provide training.

Reliability is an absolute must. The right candidate will be friendly, hard-working, forward-thinking, detail-oriented and trustworthy, open to receiving feedback while working independently and as part of a team, and be able to make thoughtful judgment calls with guest needs and requests. Must be able to lift 35lbs. Familiarity with Portsmouth, its culture, events and geography is a bonus.

Schedule: To be determined but will include evening and some weekend hours. Hours will vary depending on occupancy and season.

Start Date: Immediately for training.

Please submit cover letter, resume, two references and availability to [email protected]

Please respond to [email protected]

Housekeepers, The Hotel Portsmouth

Lark Hotels is seeking full-time/part-time housekeepers for The Hotel Portsmouth, a 34 room boutique hotel located in downtown Portsmouth NH. Hours are roughly 9 am to 4 pm five days a week and will include some weekend days. Become part of our hard-working crew and enjoy a positive work environment! Hours will vary depending on occupancy and season.

Start: Immediately to train

Responsibilities: Cleaning of guest rooms including bathrooms, stocking closets, common area and outside cleaning and laundry. The right candidate will have some prior cleaning experience, be personable, detail-oriented, trustworthy, hardworking, able to receive feedback and able to work as part of a team. Must be able to climb stairs and lift 35lbs.

To apply, please email us the following information resume, references and availability.

Please respond to [email protected]

Employment at The Coonamessett

Function Servers

Lark Hotels is seeking multiple servers to work our event functions at the Coonamessett Inn. These are year round part time positions. Some of the duties required are:

  • Set up and breakdown of tables, chairs, linens and tabletop set up
  • Set up and breakdown of service areas and buffets
  • Deliver food and serve plates - prefer experience
  • Collect trash
  • Attend pre service training and event meetings
  • Perform other tasks as necessary to provide a seamless service during our events

Job Requirements:

  • Must be able to lift 35 lbs.
  • Must be able to stand for extended periods of time
  • Must be able to stand, bend, lift and squat as needed

If interested please submit a resume, 2 references, and availability to [email protected].

Start Immediately for training.

Please respond to [email protected]

Servers

Lark Hotels is seeking experienced servers for our newly renovated restaurant, Eli's at Coonamessett in Falmouth, MA. Join our great crew in our year round restaurant and possible to pick up shifts as a function server as well. Shifts available starting with continental breakfast through dinner service.

Start immediately for training!

Please send resume if you have one, two references and your availability to [email protected].   No drop ins please.

Please respond to [email protected]

Employment at AWOL

General Manager Individual/Couple forAWOL

Lark Hotels is seeking a full-time, year-round live-in management individual/couple for our newest hotel, located in Provincetown, MA. With 30 guest rooms and majestic views of the moors this is a perfect place to relax and spend endless summer nights.

We are seeking a high energy individual/couple who can assume responsibility for all hotel activities, who have presence and poise in relating to guests, and who possess the organizational and computer skills necessary to manage the office. We are seeking a hard-working, forward-thinking and honest individual/couple who can learn quickly, communicate effectively with us, and offer first-class hospitality while being attentive to the needs of the business. We will offer training.

The manager individual/couple is to perform all duties of running the property: i.e. guest reservations, hospitality and concierge service, preparation and service of a continental   breakfast for hotel guests, bed making and laundry, property maintenance, gardening, purchasing and cost control, some accounting of revenue and expenses, and participation in annual renovation projects.

Requirements include exceptional interpersonal skills, polished telephone and email skills, superior attention to detail, computer and organizational skills, some housekeeping and maintenance skills, and the abilities to multi-task, take initiative, and to employ situational thinking. Must be willing to be trained, show excellent follow-through, and be comfortable giving and receiving feedback. Having handyperson experience is a quality that would make applicants more attractive to us and that would be utilized at the hotel.This job requires a full-time commitment. Applicants must be familiar and comfortable with the demands of a 24/7 job.

This is a seasonal property, closing at the end of the October and reopening in May.

The manager individual/couple is expected to expedite and support housekeeping, do laundry, supervise and work with the housekeepers to assure that quality standards and timeliness expectations are met. Housekeepers typically work a 30 - 36 hour week over 6 days during the highest occupancy months. The manager individual/couple will be supported by a staff including housekeepers and guest services associates.

Lark hotels embrace the locations they are in -- but in playful, unexpected ways. Think "sense of place" with imagination and a touch of mischief. We invite our guests to experience modern luxury in the heart of iconic destinations, to feel the pull of a nostalgic getaway while surrounded by today's amenities and to find attentive service when they want it and privacy when they don't. It is vitally important that our management team subscribe to the notion that our hotel guest's relaxation is our top priority.

Compensation includes salary, as well as a stipend after the first 3 months of employment. We provide an onsite apartment in the hotel with utilities included. This living space cannot accommodate anyone other than the manager individual/couple. We also offer valuable training in revenue and expense management if desired.

Our hotel is non-smoking. We expect that the manager individual/couple will model this by being non-smokers.

START APRIL 2019

If interested please submit resume, two references and availability to [email protected]

Please respond to [email protected]

Employment at The Cliffside Inn

General Manager - The Cliffside Inn

Lark Hotels is seeking a full-time, year-round Manager for The Cliffside, the premier boutique lodging choice in Newport, Rhode Island. Currently going under a complete renovation and will re-open on May 1, 2019.

We are seeking a high-energy individual or couple who can assume responsibility for all hotel activities, who has presence and poise in relating to guests, and who possesses the organizational and computer skills necessary to manage the office. We are seeking a hard-working, forward-thinking and honest individual/couple who can learn quickly, communicate effectively with us, and offer first-class hospitality while being attentive to the needs of the business. We will offer training.

Lark Hotels is not your typical hotel management company. In fact, we bauk at the idea of being "corporate". Instead, we are a team of people who share the commonality of an insatiable drive to create a unique and memorable experience for our guests. Below are a few questions to ask yourself before applying for this position, if you can answer "yes" to most of the below, or if you're thinking to yourself- "I can learn that"- we want to know you!

You can feel successful at work without a routine; You have no problem delegating; You can make decisions without a committee; You'd spend the night at your property to make sure all was ok; You really enjoy learning about your guests; You love creative thinking; You can run a commercial dishwashing machine; You can reset a circuit breaker; You can bus tables and expedite food; You're looking forward to befriending your neighboring businesses; You can multitask. You believe in innovation and that there may be several ways to accomplish the same goal; You enjoy mentoring staff and helping develop their talents; You have the ability to have fun while at work; You are solution oriented and are always looking toward improvements; You understand the business side of running a hotel, and profitability is as important as if it were your own; You're organized enough to be diligent with admin work, or you're self aware enough to delegate to your staff.

The ideal candidate will possess:

  • Bachelor’s degree; or equivalent work related experience and/or training.
  • Prefer 3+ years’ supervisory experience in a hotel setting
  • Must have strong organizational skills, excellent written and verbal communication skills.
  • Ability to perform and prioritize multiple tasks with ease.
  • Computer skills required.
  • Strong guest and team member relations skills.

Please submit cover letter, resume, three references and availability to [email protected]

This is a live in position with onsite housing.

Start on Immediately for training.

 

Please respond to [email protected]

Employment at Block Island Beach House

Restaurant and Bar Manager

Lark Hotels seeks a seasonal Restaurant and Bar manager to oversee operations at our newest property, The Block Island Beach House. BIBH, which is perched above Crescent Beach and just off Old Harbor in “downtown” Block Island, is currently undergoing a top to bottom renovation and will open on July 1, 2019. We’re looking for an interesting person who’s fun loving, dynamic and ready to embrace the new iteration of the iconic Surf Hotel. Our Restaurant and Bar manager will oversee Coffee & Cocktails, the Beach Bar, take out breakfast service, and our lunch and dinner a la carte restaurant, as well as, coordinate beach house celebrations. The season on BI is short so you must know how to maximize! You must be a TRUE hospitality person that cares for other humans - you must also have an eye for detail. This position will work in tandem with the Hotel manager to provide seamless experiences in all parts of the property.Bonus points if you make a mean mudslide.

Responsibilities

  • Manage all daily operations within budgeted guidelines and to the highest standards
  • Preserve excellent levels of internal and external customer service
  • Identify customers needs and respond proactively to all of their concerns
  • Lead restaurant and bar team by attracting, recruiting, training and appraising talented personnel
  • Establish targets, schedules, policies and procedures
  • Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
  • Comply with all health and safety regulations
  • Report to management regarding sales results and productivity
  • Maintaining an “on floor” presence in order to support operations and maximize guest experience
  • Manage COG, inventories and weekly reporting of sales/expenses

Requirements

  • Proven restaurant and bar management experience
  • Working knowledge of various computer software programs (Google Drive, restaurant management software, POS)
  • Ability to spot and resolve problems efficiently
  • Mastery in delegating multiple tasks
  • Communication and leadership skills
  • Up to date with food and beverages trends and best practices
  • Ability to manage personnel and meet financial targets
  • Guest-oriented and service-minded
  • Experience prospecting, planning and executing private events
  • Culinary school diploma or degree in food service management or related field
  • ServSafe Certified

If interested please forward cover letter, resume, references, and availability to [email protected]

Start Date: June, 2019

 

Please respond to [email protected]

Hotel Manager

Lark Hotels seeks candidates with a hospitality soul to be the first Hotel Manager for our newest property, The Block Island Beach House.  Opening on July 1st, the hotel is perched above Crescent Beach and offers sweeping ocean views from 31 newly renovated rooms. Our Manager, is first and foremost a people person devoted to creating experiences for our guests and team members alike.  Your leadership skills will allow you to mentor our Guest Experience Team, drive revenue, maximize profit and ensure top notch quality. This position will work in tandem with the Restaurant and Bar manager to provide seamless experiences in all parts of the property.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Personally Delivers Exceptional Guest Service: Accountable for maintaining high service and quality standards according to brand including Quality Assurance Inspections and Guest Satisfaction Surveys. Communicates guest feedback to hotel staff and addresses trends/issues with staff in a timely manner. Encourages and collaborates with hotel team to set an example of the expected level of guest service. Works in collaboration with the staff and personally follows up on all guest inquiries, issues and concerns in a timely and effective manner to ensure that Lark Hotels high standards of quality and service are maintained.
  • Revenue: Works in conjunction with our Sales and Events Coordinator to implement sales strategies and a business mix that will help ensure the hotel achieves maximum revenue potential. Provides direction to operations team to ensure the service and quality needs of negotiated accounts and groups are met consistently.
  • Maximizes Guest Satisfaction: Identifies potential obstacles to exemplary service. Uses available tools and knowledge to implement ideas to maximize guest satisfaction scores. Communicates results from guest satisfaction surveys with hotel team and addresses needs and trends that have been identified from the survey results. Responds to guest concerns which arise on surveys when necessary. Works with hotel team to maintain guest satisfaction scores that are within the range deemed acceptable by the brand.
  • Financial Responsibility: Assists in managing expenses according to budgeted/forecasted guidelines to maximize hotel profitability. Assists in reviewing/releasing payroll and ensuring effective labor management. Utilizes the Lark Hotels procurement system effectively and adheres to the approved vendor network for purchasing. Assists in preparation and management of the hotel budget and ongoing forecasting efforts with the Director of Asset Management. Communicates financial forecasts via weekly reporting and critiques month end financial results via month end reporting. Shares revenue forecasts with leadership team to ensure departmental expense is adjusted accordingly. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resource
  • Training and Development: Responsible for assisting with the ongoing training and development of hotel team members and maintaining all necessary training records. Ensures the new hire training process effectively prepares new team members for their positions. Analyzes current training programs and adjusts as needed. Implements Lark Hotels brand training initiatives in a timely manner. Utilizes training resources effectively and ensures all training requirements are met.
  • People Management: Responsible for effectively interviewing, hiring, coaching and developing hotel team members and management team. Addresses performance issues accordingly and takes appropriate corrective action to hold team members accountable. Motivates housekeeping and front desk staff by setting goals, providing ongoing feedback and rewarding/recognizing team members. Effectively addresses areas for improvement as determined by Lark Hotels standards. Ensures annual team member turnover falls within Lark Hotels acceptable guidelines and reacts to any turnover concerns.
  • Self/Workload Management: Responsible for effective self/workload management and adjusting work schedule as dictated by business needs. Provides guidance and assistance to the housekeeping and front desk leadership team to ensure their workloads are appropriate and managed effectively. Demonstrates clear written and verbal skills. Promotes a productive, professional and collaborative work environment. Plays an active role in leading daily team meetings and weekly/monthly departmental/hotel meetings to ensure proper communication and planning occurs.

Please submit cover letter, resume, three references and availability to [email protected]

Qualifications:

Education: College degree or equivalent experience required.

Experience/Knowledge/Skills/Abilities: 2-4 years of progressive hotel management experience required. Must be able to manage multiple hotel and corporate priorities in a fast paced environment. Must be able to effectively communicate with all levels within and outside the organization and have the ability to effectively problem solve with all.

Job Type: Full-time

Please respond to [email protected]