Employment at Lark Hotels

Operations Coordinator

Lark Hotel’s Operations Coordinator is responsible for maintaining and managing organizational efficiencies of the hotel and restaurant operations teams. The OC  will oversee administrative duties relating to the operations team and facilitate interaction and communication with other departments and team members. Because members of our operations leadership team are often traveling to or working at our hotels and restaurants, the Operations Coordinator must ensure team support and execute administrative tasks even during chaotic times. You are an interesting blend of Type A organizer and creative mastermind and will be responsible for managing behind the scenes functions by helping to support our structure and by developing and aiding company efficiencies.

 

Requirements

  • Exceptional organizational skills (no really, we mean exceptional)
  • Excellent time management skills
  • Ability to interpret creative ideas and turn them into functional work product and communication
  • Ability to anticipate organizational and structural needs
  • Demonstrated understanding of company culture and values, or willingness to learn about it
  • Understanding of how to communicate between departments and bridge gaps
  • Flexibility in thinking and open mindedness
  • An innate drive to improve systems and streamline efficiencies
  • Willingness to get your hands dirty and pitch in with the operations team when the need arises
  • Eagerness to follow through and follow up on every task.
  • Ability to work on multiple projects at once without sacrificing detail or quality
  • Willingness to take direction from and work with several different team members and personalities.
  • Creative ideas of your own and constant evaluation of potential shortcomings
  • Ability to manage your own schedule and work productively without guidance from time to time
  • Willingness to travel when needed
  • Satisfaction working in an office environment

 

The primary responsibilities of this position include, but are not limited to:

  • Managing the stay@larkhotels.com e-mail account
  • Seasonal (winter) phone reservation assistance for various properties
  • Routine OS&E purchasing
  • Replacement FF&E purchasing
  • Development and maintenance of operational spreadsheets and informational documents for multiple projects
  • Maintenance of on property documents and information in order to ensure the most up to date information
  • Some on property staff training
  • Help facilitating property openings
  • Assistance in account setup and maintenance
  • Assistance in developing new organizational systems
  • Special project coordination such as annual company retreat planning
  • Help researching and launching new company wide systems

 

Qualifications

  • You’re a creative thinker that will continually find ways around saying “no”
  • You ask yourself often “how can I help?”
  • You’re excited about working for a start up company and love breaking the mold
  • You can go with the flow and don’t get frazzled easily
  • You can handle multiple requests from several people with grace and poise
  • You believe that curating and creating a great vacation for someone else is of extreme importance
  • You like spending time with spreadsheets and enjoy checking things off of your to-do list
  • You have a good handle on Google Docs and excel formulas (or you’re willing to figure it out quickly)
  • You have great written and verbal communication skills
  • You can adapt to different personalities and figure out the best way to communicate
  • You’re a go getter and you have intrinsic motivation to better the hotel world
  • Hotel experience (especially boutique hotel) is prefered, but not a requirement
  • Experience working with a start up company is prefered, but not a requirement
  • Some flexibility in scheduling is preferred
  • Ability to work in our office in Amesbury, MA and flexibility to travel occasionally

 

To apply please submit a cover letter explaining how you embody the qualities listed above and what excites you about this opportunity. Applicants without a cover letter will not be considered. Please also submit a resume and 3 professional references. Please send to Careers@larkhotels.com.

 

 

Please respond to Careers@larkhotels.com

Human Resources Assistant

Lark Hotels is looking for an HR assistant to handle a variety of personnel related administrative duties. Your role is to act as the liaison between the HR director and employees, ensuring smooth communication and prompt resolution of all queries. You will also support our daily HR activities and assist in coordinating HR policies, processes and relevant documents.

Our ideal candidate holds an academic HR background and has previous work experience with Human Resources Management. Familiarity with our industry is also an advantage. For this role, you should be able to work autonomously and assist in more complex HR duties, like posting job ads, coordinating interviews and contacting candidates. Ultimately, you should be able to ensure that our HR department is organized and operates to attract, hire and maintain our employees.

Responsibilities

  • Assist with day to day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources director
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
  • Properly handle complaints and grievance procedures
  • Coordinate communication with candidates and schedule interviews
  • Knowledge of Visa requirements and programs a plus

Requirements

  • Proven experience as an HR assistant, staff assistant or relevant human resources/administrative position
  • Computer proficiency (Apple products)
  • Basic knowledge of labor law
  • Excellent organizational skills
  • Strong communications skills
  • BS degree in Human Resources or related field

Please submit resume, three references and availability to Careers@larkhotels.com

 

Please respond to Careers@larkhotels.com

General Manager, Lark Brooklyn

Lark Brooklyn, General Manager

Lark Hotels is seeking a full-time, year-round General Manager for a 60-100 room boutique hotel, located in Brooklyn, New York.

We seek a high energy individual who can assume responsibility for all hotel activities, who has presence and poise in relating to guests, and who possess the organizational and computer skills necessary to manage the office. We are seeking a hardworking, forward-thinking and honest individual who can learn quickly, communicate effectively with us, and offer first-class hospitality while being attentive to the needs of the business. We will offer training.

The manager will perform all duties of running the property: i.e. overseeing all employees including front office manager, housekeeping/laundry manager, and engineer, as well as assisting with guest reservations, hospitality and concierge service, property maintenance, purchasing and cost control, some accounting of revenue and expenses, preparation for holiday events, and participation in annual renovation projects. The on property restaurants and bars will be managed by our Food & Beverage partner and the GM will be the main point of contact for this group and act as liaison between Lark and the F&B partner.

Requirements:

  • Experience in Hotel Management
  • Familiarity with Brooklyn and local culture
  • Experience participating in new hotel openings
  • Proven ability to meet revenue goals and adhere to budgets
  • Experience or familiarity with boutique brands
  • Experience overseeing a multi-outlet property
  • Willingness  to be an engaged community member
  • Track record of forming connections with guests, employees, owners, suppliers, competitors and community members
  • Ability to create a new service culture for all staff members
  • Demonstrated history of a “hands on” approach
  • Union experience a plus

Must be willing to be trained, show excellent follow-through, and be comfortable giving and receiving feedback. A strong financial acumen, revenue management experience, a background in quality control and staff management is necessary.

This job requires a full-time commitment. Applicants must be familiar and comfortable with the demands of a 24/7 job. Although management support will be readily available to answer questions and provide input, the General Manager is expected to assume responsibility for any issues or tasks that arise related to the operation of the hotel and maintenance of the building, though all of those items may not be named in this description. The manager is expected to utilize all skills that they possess to operate the hotel to the best of their ability.

As a management company, we are not involved in the on-site daily operations of the hotel or restaurant, however, we will make scheduled trips to New York to check in and meet with you. Lark Hotels conducts the bill payment, budgeting, revenue and expense management, marketing, website maintenance, property improvement planning, and issues that arise that are most appropriately handled by the management company. Although we are not on-site, we review most reservations via our online reservation system, we monitor purchasing when we receive invoices and receipts, and in general we like to keep close tabs on what is happening at the property. Because of this, it is important that the manager be able to communicate with us in a clear and positive manner. While we are  always interested in hearing new ideas and suggestions from the GM, it is important that the overall operation of the hotel remain consistent with our expectations. We hope that the manager brings their own personality and creativity to the hotel, and expect that this is balanced with continuity in the hotel experience from one management team to the next.

Compensation includes salary, as well as a stipend after the first 6 months of employment.

Our hotel is non-smoking.

Please submit resume, position specific cover letter, three references, and availability. Careers@larkhotels.com

START: Summer 2017

Please respond to Careers@larkhotels.com

Employment at The Attwater

Guest Services - Gilded and The Attwater

Lark Hotels seeks part time guest services associates for Gilded and The Attwater, both are 17 room boutique hotels located in Newport, RI. We are seeking guest services crew member to join our team on a part time.

Responsibilities: When you are at the Hotels, you will be a representative of our boutique brand. Shift tasks will include guest reservations (phone and online), checking guests in/out, hospitality and concierge service, some baking and prep of baked goods and breakfast items for the following morning, light cleaning, some administrative tasks, and other tasks related to the daily operation of the property. We will of course provide training.

Qualifications: Reliability is a must. The right candidate will be friendly, attentive, hard-working, forward-thinking, detail-oriented and trustworthy, able to receive feedback and able to work as part of a team. Familiarity with Newport, its culture, events and geography is a plus.

Hours are approximately 21 hours a week, 3 to 4 shifts.

Some weekend hours will be included.

Start Immediately for training

Please submit resume, references and availability to Careers@larkhotels.com

Please respond to Careers@larkhotels.com

GUEST SERVICES CONCIERGE POSITIONS ­ THE ATTWATER, NEWPORT RI

Lark Hotels is looking for full and part time guest service concierge crew members for the upcoming season at The Attwater a boutique hotel located in Newport, RI.

Responsibilities of the position include guest reservations (phone and online), hospitality and concierge service, some baking and prep of baked goods and breakfast items for the following morning, light cleaning, and other tasks related to the operation of the property. We will provide training.

The right candidates will be friendly, attentive, hard­working, forward­thinking, detail oriented and trustworthy, be able to receive feedback and able to work as part of a team. Familiarity of Newport is a plus.

Hours will fall between 5:00pm and 10:00pm 4 nights a week including at least one weekend evening; and/or 10:00am to 5:00pm 3 days a week and we are looking for someone who has a flexible schedule during their work week or a combination of all.

Start immediately to train.

Please send resume, references and availability to Careers@larkhotels.com

Please respond to Careers@larkhotels.com

Employment at Gilded

Guest Services - Gilded and The Attwater

Lark Hotels seeks part time guest services associates for Gilded and The Attwater, both are 17 room boutique hotels located in Newport, RI. We are seeking guest services crew member to join our team on a part time.

Responsibilities: When you are at the Hotels, you will be a representative of our boutique brand. Shift tasks will include guest reservations (phone and online), checking guests in/out, hospitality and concierge service, some baking and prep of baked goods and breakfast items for the following morning, light cleaning, some administrative tasks, and other tasks related to the daily operation of the property. We will of course provide training.

Qualifications: Reliability is a must. The right candidate will be friendly, attentive, hard-working, forward-thinking, detail-oriented and trustworthy, able to receive feedback and able to work as part of a team. Familiarity with Newport, its culture, events and geography is a plus.

Hours are approximately 21 hours a week, 3 to 4 shifts.

Some weekend hours will be included.

Start Immediately for training

Please submit resume, references and availability to Careers@larkhotels.com

Please respond to Careers@larkhotels.com

Employment at Whitehall

Guest Services Associate - Whitehall, Camden, ME

Lark Hotels seeks a guest services associate for Whitehall, a 36 room boutique hotel located in Camden, ME. We are seeking a guest services crew member to join our team on a part time seasonal basis.
Responsibilities: When you are at the Hotel, you will be a representative of our boutique brand. Shift tasks will include guest reservations (phone and online), checking guests in/out, hospitality and concierge service, some set up and breakdown of breakfast, light cleaning, some administrative tasks, and other tasks related to the daily operation of the property. We will of course provide training.
Qualifications: Reliability is a must. The right candidate will be friendly, attentive, hard-working, forward-thinking, detail-oriented and trustworthy, able to receive feedback and able to work as part of a team. Familiarity with Camden, its culture, events and geography is a plus. Hours will be approximately 30 hours a week and weekend hours will be necessary.

If interested please submit resume, two references and your availability to Careers@Larkhotels.com.

Please respond to Careers@larkhotels.com

Employment at Field Guide

Guest Services Associate - Field Guide

Lark Hotels is seeking guest service associates for Field Guide, our boutique hotel in Stowe Vermont. Become part of our hard-working crew, enjoy a positive work environment, interact with guests and assist us in all aspects of hotel operations! This is also an excellent opportunity to learn about the hospitality business if desired.

If this sounds appealing to you, please read on for more details.

***Responsibilities: When you are at the Hotel, you will be a primary representative of our boutique brand. Shift tasks will include guest reservations (phone and online), checking guests in/out, hospitality and concierge services, social media, working to support management, and other tasks related to the daily operation of the property. We will provide training.

Qualifications: Reliability is a absolute must. The right candidate will be friendly, hard-working, forward-thinking, detail-oriented and trustworthy, able to receive feedback and able to work as part of a team. Must be able to lift 35lbs. Familiarity of Stowe, its culture, events and geography is a plus.

Start: Immediately for Training

Please send resume, references and availability to Careers@larkhotels.com

Please respond to Careers@larkhotels.com

Employment at The Hotel Portsmouth

Guest Services Associate - The Hotel Portsmouth

Lark Hotels is seeking a guest service associate for our boutique hotel, The Hotel Portsmouth, in Portsmouth, NH.

We are seeking a high-energy, hard-working, forward-thinking and trustworthy person who can learn quickly, relate to guests with presence and poise, carry out tasks efficiently and accurately, and communicate effectively with us. We will of course provide training.

The responsibilities included in this position are varied: responding to inquiries and taking guest reservations via phone, online, and through third-party sites, guest check in and check out, providing hospitality and concierge service, attending to breakfast by replenishing items, bussing tables, and cleaning up at the end of service, some cleaning, some laundry tasks, and assisting in keeping the property neat and orderly, office work related to the guest reservation system and organization of reservation paperwork, some social media, and other tasks related to the daily operation of the property, though they may not be named here.

Guest Services crew members are cross-trained for the housekeeping position so that they can fill in when needed. In addition, we would welcome input on packages and special offers, posts to our blog and social media sites, and any other initiatives that help us meet our goals.

Days/Hours: Shifts will vary but will be between 7:00am and 10:00pm.

This is a full time position.

Start Date: Immediately for training

If interested please submit cover letter, resume, references to Careers@larkhotels.com

 

Please respond to Careers@larkhotels.com

Employment at Summercamp

Guest Services Associate - Summercamp

Lark Hotels is seeking guest services associates for Summercamp, our boutique hotel located on Martha's Vineyard. Become part of our hard-working crew, enjoy a positive work environment, interact with guests and assist us in all aspects of hotel operations! This is also an excellent opportunity to learn about the hospitality business if desired.If this sounds appealing to you, please read on for more details.

***Responsibilities: When you are at the Hotel, you will be a primary representative of our boutique brand. Shift tasks will include guest reservations (phone and online), checking guests in/out, hospitality and concierge services, social media, working to support management, and other tasks related to the daily operation of the property. We will provide training.

Qualifications: Reliability is a absolute must. The right candidate will be friendly, hard-working, forward-thinking, detail-oriented and trustworthy, able to receive feedback and able to work as part of a team. Must be able to lift 35lbs. Familiarity of Martha's Vineyard, its culture, events and geography is a plus.

Start April 15 for training

Please send resume, two references and availability to Careers@larkhotels.com

 

Please respond to Careers@larkhotels.com

Employment at Blue

Assistant Manager - blue inn on the beach

Lark Hotels is seeking a full-time, year round assistant manager for blue inn on the beach, located on Plum Island, MA. With a golden sand beach and sweeping ocean views our 13 room Inn and cottages on Plum Island offers a unique vantage point to experience the beauty of the Atlantic seacoast. The Inn is 10 minutes from the lively and charming North Shore haven of Newburyport, yet on its own little stretch of sand away from the masses.

We are seeking a high energy individual who can share responsibility for all inn activities, who has presence and poise in relating to guests, and who possess the organizational and computer skills necessary to help manage the office. We are seeking a hard-working, forward-thinking and honest individual who can learn quickly, communicate effectively with us, and offer first-class hospitality while being attentive to the needs of the business. We will of course offer training.

The Assistant Manager will assist in performing all duties of running the Inn: i.e. guest reservations, hospitality and concierge service, preparation and service of our signature small plate breakfast baskets for Inn guests, bed making and laundry, property maintenance, gardening, purchasing and cost control, some accounting of revenue and expenses, preparation for holiday events, and participation in annual renovation projects. The Inn was updated in 2016 but there are always some ongoing or somewhat deferred maintenance issues that we will ask you to work on.

Requirements include exceptional interpersonal skills, polished telephone and email skills, superior attention to detail, computer and organizational skills, some housekeeping and maintenance skills, and the abilities to multi-task, take initiative, and to employ situational thinking. Must be willing to be trained, show excellent follow-through, and be comfortable receiving feedback and work well with the general manager. Having culinary training or formal experience and/or carpentry/construction experience are qualities that would make applicants more attractive to us and that would be utilized at the Inn. This job requires a full-time commitment in all aspects of the job. You must be familiar and comfortable with the demands of a 24/7 job. During the high season the Assistant Manager will help hire and train housekeepers who perform the heavier cleaning duties. You will be expected to make beds, replace amenities as well as supervise and work with the housekeepers to assure that quality standards and timeliness expectations are met. The housekeepers work varying shifts during the week; if there are no housekeepers on the schedule due to low occupancy the managers do all of the housekeeping. Due to our location, occupancy in the quiet season months (November through April) is much lower, and therefore the managers are responsible for all housekeeping in the quiet season. During the winter months, the Inn will be closed Monday through Wednesday. We hope that the assistant manager can communicate with the general manager in a clear and positive manner.

Start Date: Immediately for Training

Please send resume, references and availability to Careers@larkhotels.com

Please respond to Careers@larkhotels.com

Employment at The Hotel Salem

General Manager - The Hotel Salem

Lark Hotels is seeking a full-time, year-round General Manager for our newest boutique hotel, The Hotel Salem.   Located just off Salem’s acclaimed pedestrian mall, this 44-room hotel and three level restaurant is in the thick of everything in “witch city” and features dynamic event space, a main level restaurant and a rooftop restaurant and bar.

We are seeking a high energy individual who can assume responsibility for all hotel and restaurant activities, who has presence and poise in relating to guests, and who possess the organizational and computer skills necessary to manage the office.  We are seeking a hardworking, forward-thinking and honest individual who can learn quickly, communicate effectively with us, and offer first-class hospitality while being attentive to the needs of the business.  We will offer training.

The manager is to perform all duties of running the property:  i.e. overseeing all employees including rooms manager, restaurant manager, housekeeping/laundry manager, as well as helping out with guest reservations, hospitality and concierge service, property maintenance, purchasing and cost control, some accounting of revenue and expenses, preparation for holiday events,  participation in annual renovation projects, and oversight of the onsite restaurants, bars and event space.  The restaurants and bars  will have a chef restaurant manager but the GM will have oversight of the entire property.

Requirements include exceptional interpersonal skills, polished telephone and email skills, superior attention to detail, computer and organizational skills, some housekeeping and maintenance skills, and the abilities to multi-task, take initiative, and to employ situational thinking.  Must be willing to be trained, show excellent follow-through, and be comfortable giving and receiving feedback.  Food and beverage experience is mandatory as oversight of the restaurant will be a large part of this position; a strong financial component, revenue management, quality control and staff management is necessary.

This job requires a full-time commitment.  Applicants must be familiar and comfortable with the demands of a 24/7 job.  Although management support will be readily available to answer questions and provide input, the manager is expected to assume responsibility for any issues or tasks that arise related to the operation of the hotel, restaurant and maintenance of the building, though all of those items may not be named in this description.  The manager is expected to utilize all skills that they possess to operate the hotel and restaurant to the best of their ability.

As a management company, we are not involved in the on-site daily operations of the hotel or restaurant, however, we make scheduled trips to Salem to check in and meet with you.  Lark Hotels conducts the bill payment, budgeting, revenue and expense management, marketing, website maintenance, property improvement planning, and issues that arise that are most appropriately handled by the management company.  Although we are not on-site, we review most reservations via our online reservation system, we monitor purchasing when we receive invoices and receipts, and in general we like to keep close tabs on what is happening at the property.  Therefore it is important that the manager be able to communicate with us in a clear and positive manner.  While we are interested in hearing new ideas and suggestions from the management couple/individual, it is important that the overall operation of the hotel and restaurants remain consistent with our expectations.  We hope that the manager brings their own personality and creativity to the hotel, and expect that this is balanced with continuity in the hotel experience from one management team to the next.  

The Hotel Salem is a Lark Hotel and part of a growing group of boutique hotels located in iconic coastal destinations in the North East of the United States and California. Lark hotels embrace the locations they are in — but in playful, unexpected ways. Think "sense of place" with imagination and a touch of mischief. We invite our guests to experience modern luxury in the heart of iconic destinations, to feel the pull of a nostalgic getaway while surrounded by today's amenities and to find attentive service when they want it and privacy when they don't. It is vitally important that our management team subscribe to the notion that our hotel guest’s relaxation is our top priority.

Compensation includes salary, as well as a stipend after the first 6 months of employment.  

Our hotel is non-smoking and not pet friendly.  We expect that the manager will model this by being a non-smoker.  

The manager is given 14 days of vacation time per year during a period when the hotel may either be closed or during the slower season.  

If interested please submit resume, three references, availability to Careers@larkhotles.com.

START: June 2017

 

 

 

Please respond to Careers@larkhotels.com