You have always trusted us to meet and exceed your expectations at every turn, and we are committed to continuing this pursuit. We’ve always gone the extra mile for you, and we will continue to do so. Our level of service has always been more personal, more direct, and more flexible. This may be more important than ever as we look forward to reopening our doors and welcoming you back to a Lark hotel or restaurant.
You’ve always trusted us to create your ideal stay. We know when to be attentive and when to give you your valuable privacy. When to solve for your needs, and when to give you space. We remain committed to that, still.
We’ve always thought of our guests as visitors to our own homes. In fact, many of our hosts live on-site. That means we’re cleaning each property as we would our own, and we’re preparing rooms as we would for a member of our family.
You’ve always trusted us for great housekeeping when you nest with us. We will have created hourly protocols to ensure we are cleaning and sanitizing all high-touch areas on a regular and scheduled basis. Out of an abundance of caution, we will be minimizing the frequency of our service to your room.
Our properties have always been getaways where a fresh breeze has the ability to refresh your senses and clear your mind. We’ll continue to provide that imaginative sense of place, whether your room becomes your escape and haven — or if you choose to safely explore your surroundings with your family.
We’ve always been flexible, and we know that you need to be flexible as well, so we’re extending 24-hour cancellations to all reservations for the foreseeable future. You should come and stay with us when it’s right for you, and have the freedom to choose not to stay with us at a moment’s notice.
We’re as committed as ever to doing everything we can to make your stay as safe, enjoyable and memorable as possible. And we’ll ask the same of you. We’ll ask that you follow recommendations for interacting with us and your fellow guests. We’ll ask that you be patient with us as we explore new ways to safely offer you unparalleled hospitality.
We don’t have all the answers, and we don’t know how the world looks on the other side of these times, but we know how to take care of people, how to welcome you into our spaces, and to make memories that you’ll hold on to forever. We’re all in this together, and there’s no one we’d rather be in this with.