Sunset over the moors in Provincetown from a guest room deck at AWOL hotel
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Close up bed details in Turner Suite guest room at Newport RI hotel
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Our Promise

You have always trusted us to meet and exceed your expectations at every turn, and we are committed to continuing this pursuit. We’ve always gone the extra mile for you, and we will continue to do so. Our level of service has always been more personal, more direct, and more flexible. This may be more important to you now more than ever.

You’ve always trusted us to create your ideal stay. We know when to be attentive and when to give you your valuable privacy. When to solve for your needs, and when to give you space. We remain committed to that, still.

We’ve always thought of our guests as visitors to our own homes. In fact, many of our hosts live on-site. That means we’re cleaning each property as we would our own, and we’re preparing rooms as we would for a member of our family.

You’ve always trusted us for great housekeeping when you nest with us. We will have created hourly protocols to ensure we are cleaning and sanitizing all high-touch areas on a regular and scheduled basis. Out of an abundance of caution, we will be minimizing the frequency of our service to your room.

Our properties have always been getaways where a fresh breeze has the ability to refresh your senses and clear your mind. We’ll continue to provide that imaginative sense of place, whether your room becomes your escape and haven — or if you choose to safely explore your surroundings with your family.

We’re as committed as ever to doing everything we can to make your stay as safe, enjoyable and memorable as possible. And we’ll ask the same of you. We’ll ask that you commit to the expectations we ask of our entire Lark Community so that we may safely offer you unparalleled hospitality.

We don’t have all the answers, but we know how to take care of people, how to welcome you into our spaces, and how to make memories that you’ll hold onto forever.