- I'm an On a Lark Insider, how can I check how many points I have? I'm an On a Lark Insider, how can I check how many points I have?
To check in on your account points balance, or if you have questions about our loyalty program, feel welcome to email us at club@larkhotels.com
If you are at any of our Lark branded properties, connect with any of our front desk team members for assistance.
- How do I make a reservation? How do I make a reservation?
Book directly on our website or give us a call at (978) 745-8100.
- Why is the rooms page showing me no available rooms for my selected date(s)? Why is the rooms page showing me no available rooms for my selected date(s)?
Two-night reservations are required on most weekends, with a three-night minimum required for major holiday weekends and all October reservations (four-night minimum over Halloween). This may cause our availability calendar to show “No Availability.” During the week (Sunday through Thursday nights), some rooms may not be available for a one-night stay. Interested in a one-night stay? Please call us directly at (978) 745-8100.
- What is the cancellation policy? What is the cancellation policy?
Please see our policies page for full details on our cancellation policy.
- Do you offer breakfast? Do you offer breakfast?
Yes! We provide a light breakfast of curated, grab-n-go small plate items and a fresh baked pastry daily - offering guests the opportunity to try out both sweet and savory bites. Think of it as tapas for breakfast!
- What is there to do in the area during my stay? What is there to do in the area during my stay?
No matter the time of year, there is always a variety of things to do in Salem and the surrounding area. Check out a guide of things to do locally.
- Where is the best place to eat dinner? Where is the best place to eat dinner?
Salem has its fair share of fabulous places to grab a bite to eat and we put together a guide with our favorite restaurants to help ease the stress of choosing where to go!
- Do you offer WiFi and what is the password? Do you offer WiFi and what is the password?
Yes! Lark Hotels is delighted to offer free high-speed WiFi at all of our properties, and you will receive information about logging in at check-in.
- Are you pet friendly? Are you pet friendly?
The Merchant does not allow pets or therapy animals. However, we do allow service animals, which are protected under the Americans with Disabilities Act.
Please feel welcome to reach out to our team should you need nearby kennel options for your pet.
- Do you allow children? Do you allow children?
While The Merchant is happy to welcome well-behaved, supervised children, occupancy in most of our rooms is limited to two (2) people of any age, including children and infants. Please note our additional per person fees described below.
- What is your policy for additional guests? What is your policy for additional guests?
All of the rooms at The Merchant are only able to accommodate a total of two (2) guests max, with the exception of one additional person may be accommodated in the Lark Suite (which can accommodate 3 total people) and the "King Deluxe with Sleeper Sofa" (which can fit 4). (Regular King Deluxe rooms do not have a sleeper sofa and cannot accommodate additional guests.) Additional guests above 2 in those rooms that are able to accommodate 3 or 4 guests are subject to a rate increase of $50 per person/per night. Children and infants qualify as extra guests, and will be subject to the extra person fee. For assistance with making a reservation for three or more people, please feel free to give us a call directly.
- Where can I find information about any current specials? Where can I find information about any current specials?
Any current or upcoming special will be found on our specials offers page.
- Do you offer membership-based discounts? Do you offer membership-based discounts?
Lark Hotels is proud to offer various membership-based discounts to our guests including active and retired members of the US military. These discounts and offerings vary by property. To inquire, please contact the property directly at (978) 745-8100.
Note: Only one discount can be applied per booking and cannot be combined with any other discount or promotion. These discounts are applicable for direct bookings only. Must call the hotel to book.
- Where can I find you on social media? Where can I find you on social media?
- What time is check-in and check-out time? What time is check-in and check-out time?
Check-in time is 4 pm and check-out time is 11 am.
Arriving prior to 4 pm? We are happy to hold bags while we prepare your room, and we will message you when your room is ready.
Arriving after 5 pm? Our office is open daily until 5 pm, however many guests arrive after our office has closed for the day. Let us know if you will arrive after 5 pm, and we will provide a link to complete your registration online and share our seamless after-hours arrival instructions.
To arrange for an after-hours arrival, please call or text us at 978-745-8100 or email us at stay@themerchantsalem.com
- Do you offer parking? Do you offer parking?
We provide first-come, first-served parking passes for an off-site city lot for $10 per night. We also offer five (5) reservable, on-site parking spaces for $25 per night ($35 per night in October). If you are interested in one of these parking options, please text us at 351-300-6580, email us at stay@themerchantsalem.com or call us at (978) 745-8100 to inquire about pricing and availability in advance of your stay.
- How far are you from the airport? How far are you from the airport?
While it’s always dependent on traffic, we are usually about a 40-minute drive via taxi or Uber (which may cost between $40-$50) away from the nearest airport. There is also a commuter rail available which is only a 7-minute walk from the hotel.
- Are you ADA-compliant? Are you ADA-compliant?
The Merchant in Salem is committed to accommodating the needs of all our guests, and we strive to provide visitors with an accessible, barrier-free lodging experience.
Please note that we are currently making accessibility enhancements to our website. Below you’ll find relevant information outlining some of the physical ADA accessibility features at our property. If you have any questions about these, or to make reservations or ask any questions, please contact us at (978) 745-8100.
Overall
- One (1) fully ADA accessible Queen Deluxe guest room located on the first floor available to book online or by phone
- A ramp located at the rear of the building allows entrance via the side door directly adjacent to the check-in area, lobby, and first floor common space and guest rooms
Parking & Transportation
- One (1) ADA parking space located at the back door, directly beside the ramp entrance for easy access to the hotel and our ADA guest room (please call in advance to reserve the spot)
ADA-Accessible Guest Room Features
- Compliant guest room bathroom facilities with roll-in showers
- Shower rails
- Wheelchair accessible doors, closets, and sinks
- Compliant clear space throughout guest rooms
Note:
Our historic boutique hotel is a 200-year-old property, and while we are newly renovated with all the modern conveniences that you would expect, there is no elevator. For this reason, if you have mobility issues, please contact us immediately. We are a petite property with only a limited number of rooms on lower floors, so while we will do our best to accommodate you, we cannot guarantee a first floor room. Please note that the Lark Suite is on the 4th floor.
- Where are you located? Where are you located?
Our property is located at 148 Washington Street in historic Salem, Massachusetts.