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Our Policies

Deposit

For stays of any length, a deposit of 50% of the total charges is due at the time of booking. Payment can be made via Visa, MasterCard, American Express, Diners Club, Apple Pay, or Discover. We will send confirmation of your reservation upon receipt of your deposit.

Non-refundable rates - For stays of any length, a full deposit (100%) of the total charges is due at the time of booking. Payment can be made via Visa, MasterCard, American Express, Diners Club, Apple Pay, or Discover. We will send confirmation of your reservation upon receipt of your deposit.

Balance Due at Check-In Time

Any remaining balance due will be collected at check-in and will become non-refundable at that point.

Please note: At 4 pm on the day of arrival, any open balance will be charged to the method of payment on file. The balance collected, as the funds already received, will become non-refundable at that point in time.

Cancellation Policy

AS OF JANUARY 1, 2025 - For any reservation cancellation (excluding bookings made on a non-refundable rate) that takes place at The Merchant, we must receive 7 days notice prior to your confirmed arrival in order to receive your deposit back. If any cancellation is made within 7 days of your stay, regardless of the reason, your deposit will be non-refundable (though you are always welcome to send a friend or family member in your place).

Any change-of-dates request (including shortening a reservation) must be made 7 days prior to your confirmed arrival and is subject to availability and minimum stay restrictions. Within 7 days prior to arrival, deposits are non-refundable and no changes can be made to the reservation. After check-in, a shortened stay will remain charged in full per the original reservation.

For group room blocks of four rooms or more, please refer to the group contract for the applicable cancellation policy.

Check-in/Check-out times 

Check-in is available after 4 pm, and check-out is at 11 am. For late arrivals or special accommodations, please contact the property.

Check-In Minimum Age

Guests must be 21 years or older to check in at all Lark Hotel properties, unless prohibited by applicable laws.

Accessibility

Please see the accessibility page of our website for complete details on accessibility features on our website and at our properties.

Registered Guests

All guests staying in a guest room must be registered with the front desk. Property amenities, as well as shared spaces (indoors and outdoors), are exclusively available to registered guests of the hotel.

Room Occupancies & Additional Persons

Most of our rates are based on double occupancy unless otherwise noted on the property FAQ page and in room descriptions. Extra guests (where they can be accommodated in rooms with extra beds or pull-outs) will be charged an additional fee of $50 per person per night, including children and infants. 

Group & Event Related Stays

While we welcome guests traveling for events and special occasions, it is our priority to ensure that all of our guests are provided an opportunity to enjoy our common spaces and experience a relaxing stay. To provide an amazing experience for all, we have a set of property use expectations in place for all guests: Advanced approval is required for:

  • Booking more than 3 related reservations over concurrent dates.
  • Professional photography/videography on property.
  • Hair and make-up professionals working at the property.

Limit of one visitor per hotel guest, in common spaces and visitors must be accompanied by a guest at all times.

Common areas are closed to non-hotel guests at 9 pm.

Parking is limited to hotel guests and must be arranged in advance.

We reserve the right to close the property to non-hotel guests at any time.

For the safety of our guests and the security of our building, during the month of October, the property is closed to non-hotel guests.

Pets & Service Animals

The Merchant does not allow pets or therapy animals at our property. However, we do welcome and allow service animals, which are protected under the Americans with Disabilities Act. Please feel welcome to reach out to our team should you need nearby kennel options for your pet. 

HOUSEKEEPING

We offer a daily light touch housekeeping service of your room. For guests staying with us longer than three nights, we will provide a full service housekeeping of your room after the third night of your stay.  Should you be in need of anything specific during your stay with us, please feel welcome to text or let one of our Guest Experience team members know.

Alcohol Policy

Whether or not we sell alcohol on the premises, guests must be 21 years of age or older to consume alcohol. As our common spaces are used by all guests, we ask everyone to drink responsibly and be considerate of others around them.

SMOKING Policy

All Lark Hotels are 100% smoke, vape, and flame-free. A $250 cleaning surcharge will be imposed on any room where guests have burned candles, smoked (including e-cigarettes), or vaped in their room or anywhere on property.

FIREARMS POLICY

At our hotels, we prioritize the safety and comfort of our guests and staff. To ensure everyone's well-being, we have a policy regarding firearms on our premises. We understand that guests may have valid reasons for possessing firearms, so our policy aims to balance safety and respect for legal rights. For the safety of all, we do not permit the open carry of firearms on our property, regardless of local laws.

While we respect the rights of guests who are legally allowed to have firearms, we require them to follow specific guidelines:

  • Firearms must be securely stored in a locked, hard-sided container provided by the guest while on our property.
  • When not in use, firearms should be safely stored in the guest's room or vehicle.
  • Failure to comply may result in being asked to leave the hotel.

This policy applies to all guests, except for on-duty law enforcement and military personnel.  For any inquiries about this policy, feel free to contact our VP of Operations for Lark Hotels.  We're here to ensure a safe and enjoyable stay for everyone.

Guest Responsibility

While accidents do happen, guests will be financially responsible for damages due to gross negligence.