- I'm an On a Lark Insider, how can I check how many points I have? I'm an On a Lark Insider, how can I check how many points I have?
To check in on your account points balance, or if you have questions about our loyalty program, feel welcome to email us at club@larkhotels.com
If you are at any of our Lark branded properties, connect with any of our front desk team members for assistance.
- How do I make a reservation? How do I make a reservation?
Book directly on our website or give us a call at (831) 624-1255
- Why is the rooms page showing "No Availability" for my selected dates? Why is the rooms page showing "No Availability" for my selected dates?
During certain times of year, especially around events or weekends, we have a minimum night stay requirement. This may cause our availability calendar to show “No Availability.” If you are having any trouble or would like specific details, please give us a call at (831) 624-1255.
- What is the cancellation policy? What is the cancellation policy?
Please see our policies page for full details on our cancellation policy.
- Do you offer WiFi and what is the password? Do you offer WiFi and what is the password?
Yes! We are proud to offer complimentary high-speed WiFi at Stilwell Hotel, and all Lark Hotel properties. You will receive information about logging in at check-in.
- Do you offer breakfast? Do you offer breakfast?
Yes, we do offer a light complimentary breakfast daily.
- Do you offer room service? Do you offer room service?
We do not offer room service but are happy to recommend places in town to grab some snacks for when those late-night munchies hit.
- What is there to do during my stay? What is there to do during my stay?
No matter the time of year, there is always a variety of things to do in Carmel and the surrounding coastal area.
Check out our guide of things to do locally!
- Do you have air conditioning? Do you have air conditioning?
Unlike most accommodations in Carmel, we do offer air conditioning with individually-controlled AC and heat.
- Where is the best place to eat dinner? Where is the best place to eat dinner?
Lucky for you, we put together a guide of our favorite spots in town to grab a bite for breakfast, lunch, and dinner!
- What time is check-in and check-out time? What time is check-in and check-out time?
Check-in is after 4:00 pm. Checkout time is no later than 11:00 am. Departing guests are welcome to linger in our common rooms and on our grounds.
- Are you pet-friendly? Are you pet-friendly?
Yes, our Hotel does have pet-friendly rooms to enjoy with your four legged friends.
- Where can I find information about any current specials? Where can I find information about any current specials?
Any current or upcoming special will be found on our offers page.
- Where can I find you on social media? Where can I find you on social media?
- Do you offer parking? Do you offer parking?
Yes! We are delighted to offer complimentary parking for guests at Stilwell Hotel. If our parking lot is full, free street parking is also available. Please let us know if you will be traveling in more than one vehicle.
- What times are check-in and check-out? What times are check-in and check-out?
Check-in begins at 4 PM. Check-out is at 11 AM.
- Are you ADA-compliant? Are you ADA-compliant?
We're proud to offer three accessible guest rooms across two room categories, Accessible King and Double Queen Accessible Suite. Our Accessible King guest rooms offer either an ADA transfer shower or a roll-in shower while our Double Queen Accessible Suite offers a roll-in shower. All accessible rooms are located on the first floor and do not require the use of stairs to enter. For any additional questions about the accessibility of our hotel, please give us a call at (831) 624-1255.
- Where are you located? Where are you located?
Our property is located on San Carlos Street at 5th Avenue in the heart of downtown Carmel-by-the-Sea, California.