- What is your cancellation policy? What is your cancellation policy?
Cancellation Policy
For any reservation cancellation (excluding bookings made on a non-refundable rate), we must receive 7 days notice prior to your confirmed arrival in order to receive your deposit back. Reservations become non-refundable within 7 days of your stay, and at that point in time are not eligible for refunds, regardless of the reason (though you are always welcome to send a friend or family member in your place).
Change of Date Requests - Any change-of-dates request (including shortening a reservation) must be made 7 days prior to your confirmed arrival and is subject to availability and minimum stay restrictions. Within 7 days prior to arrival, deposits are non-refundable and no changes can be made to the reservation. After check-in, a shortened stay will remain charged in full per the original reservation.
- Why is the rooms page showing me no available rooms for my selected date(s)? Why is the rooms page showing me no available rooms for my selected date(s)?
There may be times of the year, special events, or many weekends with minimum night stay requirements. This may cause our availability calendar to show “No Availability.” Please call us directly if you have any questions.
- Do you offer WiFi and what is the password? Do you offer WiFi and what is the password?
Yes! The Penny Lane is proud to offer free high-speed WiFi at our property, and you will receive information about logging in at check-in.
- Do you have a pool? Do you have a pool?
Yes! We welcome our guests to enjoy the comforts of our outdoor pool and lounging area surrounding it.
In compliance with Suffolk County Swimming Regulations, we require all guests to fill out a guest acknowledgment waiver ahead of using our pool.
- Do you offer breakfast? Do you offer breakfast?
Yes! Guests are welcome to enjoy our complimentary light breakfast offerings every morning. The seasonal menu varies daily but always features fresh, tasty ingredients.
- How do I make a reservation? How do I make a reservation?
You can make a reservation at The Penny Lane by booking directly on our website or giving us a call.
- What if I need to check in early or late? What if I need to check in early or late?
Early check-in and late check-out may be available upon request, but this cannot be guaranteed in advance.
- What time is check-in and check-out? What time is check-in and check-out?
Check-in: Begins at 04:00 PM on your check-in date. Check-out: By 11:00 AM on your check-out date.
- Where are you located? Where are you located?
We are Located at 16 Penny Lane, Hampton Bays, NY 11946